Warranty Information
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We offer an extended warranty against any defect in the finish of our wheels that can be directly attributed to a manufacturing fault. This extended warranty covers a period of up to one (1) year from the original purchase date, provided the conditions below are met. Coverage applies only if all of the following criteria are satisfied: • Original Ownership: You are the original purchaser and current owner of the wheels. This warranty is strictly non-transferable. • Authorized Purchase: The wheels were purchased brand new from DTW Design website or an authorised Reseller. • Proof of Purchase: You possess an official receipt from the reseller clearly displaying the purchase date, customer name, wheel size, finish, and purchase price. • Normal Use: The wheels have only been operated under normal and reasonable road conditions. This warranty is limited to the repair or replacement of the wheels at the sole discretion of DTW Design should the claim be upheld. This warranty does not cover any of the following costs that may be incurred during the process of returning wheels under warranty. 2. All transportation costs involved in any warranty claim (with the exception that if a claim is upheld, the cost of return shipping to the original dealer from DTW Design will be covered by DTW Design). 3. Loss of use or inconvenience. 4. Any other costs incurred by the claimant during the process of making a claim. Please note: If any wheel has suffered kerb damage this will void any warranty on the wheel. All warranty claims must be made through the original supplier of the wheels. Please contact them directly to make a claim. In order for us to process any claim, we will need the wheels to be returned to DTW Design at the cost of the claimant so that the problem can be investigated and assessed. Please note that our 1-year finish warranty may not apply in regions where road salt is commonly used due to snow and freezing conditions. Road salt is highly corrosive and can damage the surface finish of alloy wheels over time. If deterioration is found to result from exposure to caustic agents such as road salt, we reserve the right to exclude the wheels from warranty coverage. |
If the warranty claim is upheld, DTW Design will return the wheels to the dealer free of charge. If the claim is not upheld, the claimant will be responsible for all costs incurred by DTW Design in returning the wheels to the dealer. DTW Design will not process any warranty claims that have not been made through a DTW Design Authorised Reseller. The following list provides typical examples that are not covered by the warranty. This list is provided as general information and is not to be regarded as a complete list of exclusions. 2. Damage occurring during installation or removal of the wheels. 3. Damage caused by the usage of run-flat tyres. 4. Damage or defect caused by off-road or competitive use whether amateur or professional. 5. Damage or defect caused by any use that could be considered not to be normal road use. 6. Damage or defect (stone chips etc) caused by road surface defects such as potholes, loose stones etc. 7. Damage caused by wheel kerbing etc. 8. Wheels that have been altered, repaired or modified in any way. 9. Wheels installed using 3rd party spacers or adapters. 10 10. Wheels that have been fitted with tyres of sizes that have not been recommended for the vehicle or not suitable for use in the conditions in which they are being used. 11. Wheels that have been subjected to forces that exceed the limits they were designed to be used under. 12. Wheel corrosion or damage caused by chemicals, caustic cleaning agents or climatic conditions. 13. Any defect or damage caused by misuse, abuse, neglect or accident. If you require further clarification or assistance regarding our warranty, please email: info@dtwdesign.com.br |